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    <title>华成运达客服系统</title>
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          <p><span>处理流程</span></p>
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          <p><span>客户系统</span></p>
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          <p><span>客服系统</span></p>
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          <p><span>韵达快递系统/其他快递</span></p>
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          <p><span>客服</span></p>
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          <p><span style="text-decoration:underline;"></span></p>
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          <p><span style="text-decoration:underline;"></span></p>
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          <p><span></span></p>
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          <p><span></span></p>
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          <p><span>项目背景：</span></p>
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          <p><span>旨在解决目前在订单抓取数据不统一，数据承载由表格的形式展现，订单在时效等问题上没有系统预警等，</span></p><p><span>导致在快递问题件包含时效延误、错发、漏发、仲裁等客服问题上，效率低，人员成本高的问题。</span></p>
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          <p><span>主要功能：</span></p>
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          <p><span>- 商家订单管理</span></p>
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          <p><span style="font-family:'ArialMT', 'Arial';">1 </span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">商家订单列表：根据客户要求订单的所有状态（妥投、未妥投、破损、退货、赔付等），展示所有订单的信息；</span></p>
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          <p><span style="font-family:'ArialMT', 'Arial';">3 </span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">订单状态编辑、留言记录、跟进；</span></p>
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          <p><span style="font-family:'ArialMT', 'Arial';">4 </span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">订单状态筛选、查询；</span></p>
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          <p><span style="font-family:'ArialMT', 'Arial';">2 </span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">若能够拿到韵达内部TMS信息，则可关联订单实时物流状态并做出预警；</span></p>
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          <p><span>- 订单预警</span></p>
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          <p><span>&nbsp;根据订单始发地及到达地确定时效，约定订单时效规则，由系统自动计算并实时预警。</span></p>
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          <p><span>1 设置订单财务计费规则</span></p>
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          <p><span>- 财务统计</span></p>
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          <p><span>2 财务信息关联订单</span></p>
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          <p><span>2 财务统计</span></p>
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          <p><span style="font-family:'ArialMT', 'Arial';">5 </span><span style="font-family:'PingFangSC-Regular', 'PingFang SC';">订单各维度的统计功能；</span></p>
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          <p><span>目前业务处理流程：</span></p>
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          <p><span>客户系统</span></p>
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          <p><span>客服人员</span></p>
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          <p><span>韵达快递系统/其他快递</span></p>
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          <p><span>开始</span></p>
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          <p><span>聚美（蜂鸟流系统）</span></p><p><span>jd（青龙3pl系统）</span></p><p><span>其他</span></p>
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          <p><span>获取所有客户订单信息</span></p>
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          <p><span>将订单制成excel表格</span></p>
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          <p><span>根据经验判断订单是否</span></p><p><span>可能超过客户规定时效</span></p>
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          <p><span>完成</span></p>
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          <p><span>登录韵达内部系统按单查询订单信息及物流详情 </span></p>
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          <p><span>催促站点或派送员立刻派送;</span></p><p><span>向韵达内部系统向派送站点留言</span></p>
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          <p><span>推送工单</span></p>
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          <p><span>将处理结果反馈</span></p>
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          <p><span>下载</span></p>
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          <p><span>是</span></p>
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          <p><span>否</span></p>
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        <img id="u100_seg3" class="img " src="images/华成运达客服系统/u100_seg3.png" alt="u100_seg3"/>
        <img id="u100_seg4" class="img " src="images/华成运达客服系统/u98_seg4.png" alt="u100_seg4"/>
        <!-- Unnamed () -->
        <div id="u101" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u102" class="ax_default _连接线">
        <img id="u102_seg0" class="img " src="images/华成运达客服系统/u98_seg0.png" alt="u102_seg0"/>
        <img id="u102_seg1" class="img " src="images/华成运达客服系统/u100_seg1.png" alt="u102_seg1"/>
        <img id="u102_seg2" class="img " src="images/华成运达客服系统/u98_seg2.png" alt="u102_seg2"/>
        <img id="u102_seg3" class="img " src="images/华成运达客服系统/u100_seg3.png" alt="u102_seg3"/>
        <img id="u102_seg4" class="img " src="images/华成运达客服系统/u98_seg4.png" alt="u102_seg4"/>
        <!-- Unnamed () -->
        <div id="u103" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u104" class="ax_default _连接线">
        <img id="u104_seg0" class="img " src="images/华成运达客服系统/u104_seg0.png" alt="u104_seg0"/>
        <img id="u104_seg1" class="img " src="images/华成运达客服系统/u104_seg1.png" alt="u104_seg1"/>
        <!-- Unnamed () -->
        <div id="u105" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u106" class="ax_default _连接线">
        <img id="u106_seg0" class="img " src="images/华成运达客服系统/u106_seg0.png" alt="u106_seg0"/>
        <img id="u106_seg1" class="img " src="images/华成运达客服系统/u106_seg1.png" alt="u106_seg1"/>
        <img id="u106_seg2" class="img " src="images/华成运达客服系统/u106_seg2.png" alt="u106_seg2"/>
        <!-- Unnamed () -->
        <div id="u107" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u108" class="ax_default flow_shape">
        <img id="u108_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u109" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u110" class="ax_default flow_shape">
        <img id="u110_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u111" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u112" class="ax_default flow_shape">
        <img id="u112_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u113" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u114" class="ax_default flow_shape">
        <img id="u114_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u115" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u116" class="ax_default flow_shape">
        <img id="u116_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u117" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u118" class="ax_default flow_shape">
        <img id="u118_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u119" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u120" class="ax_default flow_shape">
        <img id="u120_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u121" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u122" class="ax_default flow_shape">
        <img id="u122_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u123" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u124" class="ax_default _连接线">
        <img id="u124_seg0" class="img " src="images/华成运达客服系统/u124_seg0.png" alt="u124_seg0"/>
        <!-- Unnamed () -->
        <div id="u125" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u126" class="ax_default _一级标题">
        <div id="u126_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u127" class="text" style="visibility: visible;">
          <p><span>优化后流程：</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u128" class="ax_default box_1">
        <div id="u128_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u129" class="text" style="visibility: visible;">
          <p><span>聚美（蜂鸟流系统）</span></p><p><span>jd（青龙3pl系统）</span></p><p><span>其他</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u130" class="ax_default box_1">
        <div id="u130_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u131" class="text" style="visibility: visible;">
          <p><span>订单处理：</span></p><p><span>1：订单去重；</span></p><p><span>2：业务看板（时效规则自动预警）；</span></p><p><span>3：客户所有工单推送、处理、回传；</span></p><p><span>4：财务信息关联；</span></p><p><span><br></span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u132" class="ax_default flow_shape">
        <div id="u132_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u133" class="text" style="visibility: visible;">
          <p><span>开始</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u134" class="ax_default box_1">
        <div id="u134_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u135" class="text" style="visibility: visible;">
          <p><span>查询</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u136" class="ax_default box_1">
        <div id="u136_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u137" class="text" style="visibility: visible;">
          <p><span>反馈</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u138" class="ax_default box_1">
        <div id="u138_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u139" class="text" style="visibility: visible;">
          <p><span>录入订单信息</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u140" class="ax_default box_1">
        <div id="u140_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u141" class="text" style="visibility: visible;">
          <p><span>导入</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u142" class="ax_default box_1">
        <div id="u142_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u143" class="text" style="visibility: visible;">
          <p><span>订单基础详细信息</span></p><p><span>物流详细信息</span></p>
        </div>
      </div>

      <!-- Unnamed (矩形) -->
      <div id="u144" class="ax_default box_1">
        <div id="u144_div" class=""></div>
        <!-- Unnamed () -->
        <div id="u145" class="text" style="visibility: visible;">
          <p><span>订单物流详细信息</span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u146" class="ax_default _连接线">
        <img id="u146_seg0" class="img " src="images/华成运达客服系统/u146_seg0.png" alt="u146_seg0"/>
        <img id="u146_seg1" class="img " src="images/华成运达客服系统/u146_seg1.png" alt="u146_seg1"/>
        <img id="u146_seg2" class="img " src="images/华成运达客服系统/u146_seg2.png" alt="u146_seg2"/>
        <!-- Unnamed () -->
        <div id="u147" class="text" style="visibility: visible;">
          <p><span>下载</span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u148" class="ax_default _连接线">
        <img id="u148_seg0" class="img " src="images/华成运达客服系统/u148_seg0.png" alt="u148_seg0"/>
        <img id="u148_seg1" class="img " src="images/华成运达客服系统/u148_seg1.png" alt="u148_seg1"/>
        <!-- Unnamed () -->
        <div id="u149" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u150" class="ax_default _连接线">
        <img id="u150_seg0" class="img " src="images/华成运达客服系统/u150_seg0.png" alt="u150_seg0"/>
        <img id="u150_seg1" class="img " src="images/华成运达客服系统/u150_seg1.png" alt="u150_seg1"/>
        <img id="u150_seg2" class="img " src="images/华成运达客服系统/u150_seg2.png" alt="u150_seg2"/>
        <!-- Unnamed () -->
        <div id="u151" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u152" class="ax_default _连接线">
        <img id="u152_seg0" class="img " src="images/华成运达客服系统/u152_seg0.png" alt="u152_seg0"/>
        <!-- Unnamed () -->
        <div id="u153" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u154" class="ax_default _连接线">
        <img id="u154_seg0" class="img " src="images/华成运达客服系统/u154_seg0.png" alt="u154_seg0"/>
        <img id="u154_seg1" class="img " src="images/华成运达客服系统/u154_seg1.png" alt="u154_seg1"/>
        <img id="u154_seg2" class="img " src="images/华成运达客服系统/u154_seg2.png" alt="u154_seg2"/>
        <!-- Unnamed () -->
        <div id="u155" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u156" class="ax_default _连接线">
        <img id="u156_seg0" class="img " src="images/华成运达客服系统/u156_seg0.png" alt="u156_seg0"/>
        <img id="u156_seg1" class="img " src="images/华成运达客服系统/u156_seg1.png" alt="u156_seg1"/>
        <!-- Unnamed () -->
        <div id="u157" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u158" class="ax_default _连接线">
        <img id="u158_seg0" class="img " src="images/华成运达客服系统/u158_seg0.png" alt="u158_seg0"/>
        <img id="u158_seg1" class="img " src="images/华成运达客服系统/u158_seg1.png" alt="u158_seg1"/>
        <img id="u158_seg2" class="img " src="images/华成运达客服系统/u158_seg2.png" alt="u158_seg2"/>
        <!-- Unnamed () -->
        <div id="u159" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u160" class="ax_default _连接线">
        <img id="u160_seg0" class="img " src="images/华成运达客服系统/u160_seg0.png" alt="u160_seg0"/>
        <img id="u160_seg1" class="img " src="images/华成运达客服系统/u160_seg1.png" alt="u160_seg1"/>
        <img id="u160_seg2" class="img " src="images/华成运达客服系统/u160_seg2.png" alt="u160_seg2"/>
        <!-- Unnamed () -->
        <div id="u161" class="text" style="visibility: visible;">
          <p><span>关联</span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u162" class="ax_default _连接线">
        <img id="u162_seg0" class="img " src="images/华成运达客服系统/u162_seg0.png" alt="u162_seg0"/>
        <img id="u162_seg1" class="img " src="images/华成运达客服系统/u162_seg1.png" alt="u162_seg1"/>
        <img id="u162_seg2" class="img " src="images/华成运达客服系统/u162_seg2.png" alt="u162_seg2"/>
        <!-- Unnamed () -->
        <div id="u163" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u164" class="ax_default flow_shape">
        <img id="u164_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u165" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (连接线) -->
      <div id="u166" class="ax_default _连接线">
        <img id="u166_seg0" class="img " src="images/华成运达客服系统/u166_seg0.png" alt="u166_seg0"/>
        <img id="u166_seg1" class="img " src="images/华成运达客服系统/u166_seg1.png" alt="u166_seg1"/>
        <img id="u166_seg2" class="img " src="images/华成运达客服系统/u166_seg2.png" alt="u166_seg2"/>
        <!-- Unnamed () -->
        <div id="u167" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u168" class="ax_default flow_shape">
        <img id="u168_img" class="img " src="images/华成运达客服系统/u108.png"/>
        <!-- Unnamed () -->
        <div id="u169" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u170" class="ax_default flow_shape">
        <img id="u170_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u171" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u172" class="ax_default flow_shape">
        <img id="u172_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u173" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u174" class="ax_default flow_shape">
        <img id="u174_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u175" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u176" class="ax_default flow_shape">
        <img id="u176_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u177" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u178" class="ax_default flow_shape">
        <img id="u178_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u179" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>

      <!-- Unnamed (三角形) -->
      <div id="u180" class="ax_default flow_shape">
        <img id="u180_img" class="img " src="images/华成运达客服系统/u170.png"/>
        <!-- Unnamed () -->
        <div id="u181" class="text" style="display: none; visibility: hidden">
          <p><span></span></p>
        </div>
      </div>
    </div>
  </body>
</html>
